Frequently Asked Questions
Everything you need to know about your Wacoal experience.
How do I find my correct bra size?
We recommend using our comprehensive Fit Guide available on our website, or visiting a Wacoal specialist for a professional fitting to ensure the best support and comfort.
What is your return policy for intimate apparel?
We accept returns of unworn, unwashed items with original tags attached within 30 days of purchase. For hygiene reasons, please ensure all adhesive strips remain intact on applicable garments.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental U.S. Expedited and overnight shipping options are available at checkout for faster delivery.
How should I care for my Wacoal lingerie?
To preserve the elasticity and delicate lace of your garments, we recommend hand washing in cold water with a mild detergent and laying flat to dry.
Do you offer international shipping?
Yes, Wacoal ships to many countries worldwide. Shipping costs and delivery timelines vary by location and are calculated during the checkout process.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Wacoal digital gift cards.